adesso Blog
Inside adesso
16.12.2020 By Jan Heuker
Artificial Intelligence leads to real service
Artificial intelligence within service processes will be used in 70 per cent of customer interactions by 2022. That is a considerable improvement on the 15 percent in 2018. And it's much needed, because everyone is horrified by helplines with long waiting times, continually entering the same data and ending up with a mess.
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