adesso Blog

On July 1, 2024, Microsoft unveiled Dynamics 365 Contact Center, and as someone deeply involved in customer service technology, I am genuinely excited about this release. This new platform promises to transform how businesses manage customer interactions, offering a comprehensive suite of tools to enhance efficiency, boost customer satisfaction, and drive growth.

My decision to become a Microsoft Dynamics 365 CE consultant started during corona period. Previously, I worked as a training consultant for a company that organized events and training courses. This is where I first used Dynamics 365. Everyone recognizes the corona period; we couldn't do anything anymore. As a result, the events and training sessions could no longer take place.

This blog post outlines a morning routine that begins with the author taking care of his daughter and transitions into his role as a Microsoft 365 Consultant at Rabobank. He participate in daily team meetings, address OneDrive issues, and have a meeting with Microsoft to gather data for a data loss prevention dashboard. The day ends with the author picking up his daughter from daycare, and he mention’s plans for an upcoming team day at the office with Scrum rituals.

Join us for a day in the life of a tech professional, as our Business Productivity Lead takes you on a journey through his challenging yet rewarding work in the maritime sector. From automating processes to developing user stories and meeting with stakeholders, this is a glimpse into the exciting world of Microsoft Power Platform. Get a taste of the fast-paced and collaborative environment, and see why every day is a fun and enjoyable experience at adesso.

What do blockchain, DAOs and the metaverse have to do with my digitalisation agenda? Should I look into web3, cryptocurrencies and NFTs? What are DAOs and what is the point of the metaverse? After having delved into the depths of the Internet, in this blog post I aim to put important terms of these trending topics into the corporate context.

AI will have a significant impact on the future. It is important here to also take a look at the ethical aspects of artificial intelligence. In my blog post, I will explain exactly what issues AI ethics deals with and what different measures can be taken to create an ethically correct AI application.

Lots of people still have reservations when it comes to transitioning to the cloud, especially when the conversation turns to the issue of data security. Complete transparency is an important promise that Microsoft makes to its customers, which is a crucial milestone in the right direction towards building a meaningful position of trust. In my blog post, I would like to give you an overview of the current efforts that Microsoft is making with regard to its cloud.