adesso Blog

On July 1, 2024, Microsoft unveiled Dynamics 365 Contact Center, and as someone deeply involved in customer service technology, I am genuinely excited about this release. This new platform promises to transform how businesses manage customer interactions, offering a comprehensive suite of tools to enhance efficiency, boost customer satisfaction, and drive growth.

My decision to become a Microsoft Dynamics 365 CE consultant started during corona period. Previously, I worked as a training consultant for a company that organized events and training courses. This is where I first used Dynamics 365. Everyone recognizes the corona period; we couldn't do anything anymore. As a result, the events and training sessions could no longer take place.